(Should auto-install after Novell updates)
Help Desk Anti-Virus Page
(Should auto-install after Novell updates)
SEP11 (need domain)

Flash Player
Adobe Reader or Foxit Reader
Winzip 8.0 (Not for WinXP!)
PDF Creator (optional)

CD Burning Software

DVD Playing Software

Setup Office (...if user can't. Email ATUS Software Services with license info)

(Office 2007 Compatibility Update)

Microsoft Update

Laptop/Home Machines:
   File Access via WebDav
   https://wuf-facns.wuf.wwu.edu/oneNet/NetStorage
   (Click Here to skip Novell)

*CallPilot

IP: 140.160.1.20

VPIM: 1360650

LDAP: dc=vmail,dc=wwu,dc=edu

*PST Backup Tool

Configure Novell Client Defaults
Set IP (if not DHCP)

Setup Printer(s)

Point My Docs to U:\

New Mac Checklist:
Add Administrator user & pswd

Security Certificate Install

Install Antivirus Software

Laptop/Home Machines:
   Modem Pool: 647-5116

Setup File Server Locations:
   wuf-facshare.wuf.wwu.edu
   wuf-user1.wuf.wwu.edu
      (Account could be on user1, 2 or 3)
      (Login as .[username].users.wwu)
      (Use first 8 chars of password)
   Other Locations:
     ATUSData.wwu.edu
     Wuf-sw.wuf.wwu.edu

Setup Office

(Notify ATUS Software Svcs. with license info)

Entourage Settings:

(Install certificates first)

(It is normal at this time to receive two certificate related errors each time you open Entourage, even with correct settings.)
Account Settings Tab:
Exch. Srvr= web.cms.wwu.edu

Check: This DAV service requires SSL
Advanced Tab:
Pub. Folders Srvr= web.cms.wwu.edu/public

Check: This DAV service requires SSL
LDAP Srvr= ldap.ad.wwu.edu

Check: This server requires log on

Check: This DAV service requires SSL

Max number of results= 1000
Search Base=(blank)

Security Tab:
Uncheck all boxes

Setup Printer(s)

Set IP (if not DHCP)

*Requires Novell Connection and IE (not Firefox or Safari compatible).

Found a broken link or have suggestions?
Please let me know!

iPrint:

https://wuf-facprint.wuf.wwu.edu/ipp

1) Open IE, or Firefox on Windows (XP or below) or a Mac (10.4 or below, Safari also works I think) and go to the above link.
2) Click on the "Install iPrint Client" link in the upper right hand corner.
3) Follow the install prompts.
4) Restart your browser.
5) Go to the above link again.
6) Click on the printer you want to install.
7) Confirm you really want to do that.
8) Print to the newly created printer on your local workstation.

Mac Tricks:
Alias Creation: Apple+M
Boot w/o Extensions: Hold Shift during boot
Boot from CD: Hold C during boot
Boot and Select Drive: Hold Option during boot
Close Program: Apple+Q
Close Window: Apple+W
Copy by Dragging: hold down Option

Ctrl+Alt+Del: Fn+Ctrl+Option+Cmd+Del
Delete Object: Command+Delete
Duplicate Icon: Apple+D
Eject CD with PC Keyboard (OSX): Hold F12

Eject CD at Bootup: Hold Mouse Button during boot
Eject Removable Media: Command+Y
Force Quit: Option+Apple+Esc
Hard Reset: Ctrl+Option+Power Button
Rebuild Desktop: Option+Apple at bootup
Zap P-Ram: Hold Option+Apple+P+R at bootup for 2 tones

DIRECTORIES:

Faculty/Staff Directory

Departmental Directory

ATUS Directory

PHONE NUMBERS:

ADMCS Help Desk

4444

Bent Faber (Titan)	2861
Brian Bowker	4975
Chad Petersen	7524
Chris Powell	7909
Dan Brunner	3577
Dave Lowe	3599
David Hamiter	4976
David Ma (Ta-Fei)	7659
Fred Robson	7737
George Liu	2975
Glen Herlinger	7908
Greg Ellis	3694
Greg Riedesel	2863
Jack Herring (Recyc)	3566
Jessica Heidemann	2603
Jim Ullin	3159
Justin Hagel	7701
Ken Pierce (Hydra)	3362
Laurie Jewett	2962
Linc Nesheim	6546
Maria Jenkins (PEHR)	7230
Mark Miller	7407
Rick Nichols	7928
Steve Treloar	7460
Susan Brown	7222
Susan Monson	3959
Tim Mc Laughlin	2223
Tim Place	3195

ADMCS Help Desk	4444
Telecom Help Desk	3600
Linc / Laurie 32^nd St.	2231
Human Resources	3774
ATUS Fax Pickup	6548
Modem Pool	-
Web Services	3096
CAS Help Desk	7234

x4444

ATUS HH Fax

x6548

CAS Help Desk

x7234

Human Resources

x3774

Inventory Control

x3566

Linc / Laurie @ 32nd St.

x2231

Telecom Help Desk

x3600

Web Services

x3096

Classroom Services

x3300

Who Does What:

Account Creation Problems	ADMCS Helpdesk x4444
AD Groups Create/Delete	Rick x7928 or Justin x7701
Banner Related Problems	ADMCS Helpdesk x4444
Banner Print Queue Issues	Ken Pierce x3362
Canon Copy Machine Printing	Kathy Tadlock x3545
Context Changes (Student to User, etc.)	Acct. Req. Webform
Email Listserve Issues	Diane Smith x2857
Novell Guest Accounts	Rick x7928 or Justin x7701
Outlook Mailbox Alias Creation	Rick x7928 or Justin x7701
Outlook Mailbox/GAL Change (Change Preferred Name)	HR Name Change Form
Outlook Mailbox Size Increase	Rick x7928 or Justin x7701
Outlook Shared Mailbox Create	Rick x7928 or Justin x7701
Outlook Student Mailbox Create	Acct. Req. Webform
P: or U: Dir Size Increase	Any Consultant (Notify Linc)
P: Drive Top Level Dir Create	Linc x6546
Titan Email Issues	Help Desk x3333 or Fred Marchand x3503
Wireless Guest Acct. (Long Term)	Rick x7928 or Justin x7701
IP Address Request (non-DHCP)	Email DNS Request
Wireless Guest Acct.	Guest Acct. Webform (Anybody)